FAQs: Common questions answered.
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FAQs

 

Answers

Can you handle a company my size?


Yes, Cathedral’s production facilities and equipment capacities allow us to flexibly meet the demanding nature of any sized business. Additionally, our willingness to invest in new hardware and technology to meet the needs of our customer speaks to our level of commitment to your success.
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Can you integrate multiple data streams into a common statement?


We know that printing is sometimes only half the battle. Many companies have unique data challenges that must be resolved in order to create the required print streams. Cathedral specializes in this type of data management. In fact, our ability to integrate complicated data streams is a primary factor in our success.
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Can you meet my turnaround requirements?


We guarantee your work will be done on time with 100% quality. Cathedral will work closely with you to determine the proper resources required to meet your demanding turnaround needs. These are built into our service level agreements.
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Can you print my checks and confirmations in addition to statements?


Yes, in fact, our production systems are built around the stringent requirements associated with check printing (tight registration, complete accountability, etc.). These standards allow us to offer statement processing and confirm printing on time with 100% quality, accuracy and accountability.
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Do you offer check imaging?


Yes. We accept data from item processors. We can provide print images for printing with statements as well as electronic “hot link” access of check images for customer e-statements.
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Do you offer online statement presentment services?


Yes. Cathedral has an excellent online presentment package that can be tailored to the individual needs of our customer. This service can be integrated with statement printing or a stand-alone product. Reduce your costs and give clients instant access to their financial information.
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Do you provide member e-statements?


Our solution uses the same data as we use to print statements. This provides an integrated, interactive financial resource for your members. Also, our e-statement solution is an HTML-based electronic presentment tool that builds your electronic relationship with customers beyond the static PDF document that most banks use.
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Do you support one-to-one marketing?


Because of the proprietary systems we use in managing customer data, we are able to provide targeted marketing messages and communications. We can fully support your industry’s efforts to build and improve relationships. Our tools deliver added value to your communications program.
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How do I know that you know my business?


At Cathedral Corporation, we have more than 90 years of experience in a wide range of industries, and we tap into that extensive knowledge when we partner with you. Our partners consistently rank at the top of their peer groups in performance largely because of the services we provide them.
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How do you ensure 100% quality in the production of checks?


We print the check numbers directly on the checks at the same time all other information is printed. This removes the necessity to reconcile checks in a given run if there is spoilage of stock due to a misfeed. It also avoids errors such as duplicate checks being put into a single envelope. We also use ‘wrap-around sequencing,’ a quality control measure that ensures checks are printed accurately.
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How do you guarantee 100% quality?


At Cathedral, we back our guarantee with a rigorous quality measurement program applying Six Sigma principles which track our error-free document delivery rates. Six Sigma is a business improvement strategy that seeks to identify, reduce and eliminate defects from every product, process and transaction. This process means that we do not have more than 3.4 defects per million opportunities in any process or service.
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How do you guarantee security?


We understand the need for security in your communications. We have restrictions and constraints embedded in our processes that ensure all requirements are met. This includes, but is not limited to: protecting the privacy of personal information, adequate tracking and reporting procedures, physical security and our own internal security measures.
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What about customer relationship management?


Our proprietary document presentment programs can also give your customer service department the information they need to manage the customer's experience and expectations. The same information the customer sees on their document is available to your customer service department. When they get calls, they're seeing the same information that your customer sees, so they have all the information they need to solve a problem quickly and efficiently.
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What about protection against fraud?


Our procedures and processes eliminate opportunities for fraud, limiting risk, ensuring nothing is accessible to unauthorized persons. We guarantee complete integrity of data from receipt through mailing.
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What makes you different?


Our sales, account management and production support teams are dedicated to work exclusively with your industry. Solutions that work for your peers are instantly available to you. We combine our knowledge and experience with an attentive approach to service. Our clients are continually delighted with the ways we find to do their work more effectively.
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What operating systems do you support?


We are familiar with many of the more prevalent data systems in use by growing financial institutions. We receive data from those systems in many formats, including print image and ASCII. All systems are very easy for Cathedral to receive and process.
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Who are your other partners in my industry?


Cathedral Corporation is an outsourcing partner to some of the largest and best-known names in numerous industries. Simply contact us with your specific information and we will furnish you with our reference accounts.
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